Hotel Adelaide Policies


Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Please inform Adelaide Rockford in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. Restaurant is closed from Sat 22 Oct 2022 until Sat 22 Oct 2022 Please note that the total price of the reservation, plus a AUD 200 deposit to cover any incidentals will be charged upon check-in when making payments with Eftpos. We are taking every precaution necessary to keep our guests and employees safe and healthy. Therefore we are no longer accepting cash. We accept payments via credit, debit and gift card payments only. Thank you for your understanding. Please note that there is a 0.94% charge when you pay with a Visa credit card. Please note that there is a 0.74% charge when you pay with a Mastercard credit card. Please note that there is a 2.45% charge when you pay with an American Express or Diners Club credit card. Please note that up to 2 children (11 years and under) stay free when sharing with parents in existing bedding. Extra charges apply for additional bedding. You must show a valid photo ID and credit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation.
Groups
When booking more than 7 rooms, different policies and additional supplements may apply.

Internet
WiFi is available in all areas and is free of charge.

Parking
Private parking is possible on site (reservation is needed) and costs AUD 25 per day.

Pets
Pets are not allowed.

Children and extra bed policy
Children of any age are allowed. Children up to and including 11 years old stay for free when using an existing bed. No cots are available. No extra beds are available.